Help & support
Answers to common questions. Can’t find what you need? Email us and we’ll get back to you.
When do I get a match?
Once a day, at a random moment between 08:00 and 20:00, Revealo looks for the best match for you. If there isn’t a good one that day, you get no match rather than a bad one. Make sure your email is verified, your questionnaire is complete, your photo is approved and location is on.
Why is my match’s photo blurred?
Revealo is personality first. The photo gets sharper as you get to know each other: for every day the match lasts, every day you both chat and every question or dilemma you both answer.
My photo is under review. How long does that take?
We check every photo by hand, usually within a day. Until then, matches keep seeing your previous photo. If a photo isn’t approved, the app tells you why and you can upload another one.
How do I unmatch, block or report someone?
Open the chat and tap the menu at the top. Unmatch ends the match quietly, block also makes sure you never meet again, and report sends the conversation to our team. We look at every report.
I forgot my password.
Tap “Forgot password?” on the login screen. We’ll email you a link to choose a new one.
Can I change my birthdate?
Not in the app, to keep everyone’s age honest. If it’s wrong, email us and we’ll fix it.
How do I delete my account?
Go to Profile and tap “Delete account”. Your account, photo, matches and messages are deleted permanently.
support@revealo.app
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